This year is a year of major changes in the way travelers buy train tickets. With the opening of the telephone booking service by the Beijing Railway Bureau in July this year, Beijing-Tianjin Intercity, Beijing-Shanghai High-speed Railway and other trains have entered the network booking range. At the end of this month, all EMUs in the country will join the ranks of online booking. The way people buy train tickets can only be purchased in person at the ticket gate of the train station or at the point of sale, and it can be gradually developed to book tickets by phone or on the website.

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National Railway EMUs have fully implemented online ticket sales

According to the arrangement of the Ministry of Railways, before the end of this month, all G/D/C prefix EMU trains nationwide will be sold online.

This year is a year of major changes in the way travelers buy train tickets. With the opening of the telephone booking service by the Beijing Railway Bureau in July this year, Beijing-Tianjin Intercity, Beijing-Shanghai High-speed Railway and other trains have entered the network booking range. At the end of this month, all EMUs in the country will join the ranks of online booking. The way people buy train tickets can only be purchased in person at the ticket gate of the train station or at the point of sale, and it can be gradually developed to book tickets by phone or on the website.

At the same time, in order to further facilitate passengers to purchase tickets, the railway department unified the telephone number of the National Railway Customer Service Center into “12306”, and further standardized customer service business processes and service standards. Passengers can pass the website of the National Railway Customer Service Center ( .12306.cn), telephone "12306" and other methods to query train times, times, fares, surplus tickets and other information.

The Railway Customer Service Center will also accept complaints, inquiries and suggestions from passengers through self-service voice, manual online and customer emails on the website

Reporter experience

Online booking can be collected before boarding.

On the website of , the reporter is preparing to order a Beijing-Tianjin intercity train ticket from Beijing Nanfa to Tianjin. The website page prompts to ensure that the browser version is IE6.0 or higher and you need to download and install the root certificate before you can purchase tickets online.

For the first time, citizens who purchase tickets online need to fill in the basic information such as user name, password, voice inquiry password, name, ID card type, ID number, telephone number and e-mail address. After submitting the information form, the system prompts the public to log in to the mailbox to complete the registration activation.

After activation, log in to the website and enter the user name and password directly into "My 12306". The booking information appears immediately on the page, asking the public to choose the originating station, the final arrival, the departure date, and so on. The reporter entered the ticket purchase request from Beijing South to Tianjin on September 30, and the system listed the 99-minute train ticket information form.

After weighing the train arrival time, the reporter selected the second-class ticket for the Beijing-Tianjin intercity train sent to Tianjin Station at noon on the 30th. The system requested to enter the name, ID number, telephone number and other information again, and prompt to confirm the order. .

After the seat is locked and the order is confirmed, the booking page prompts that the online payment needs to be made within 15 minutes, otherwise it will be deemed to be automatically abandoned. After the corresponding online banking or UnionPay online payment is selected, after the payment is completed, the reporter will purchase this train ticket for 12 minutes.

Excellent, no need to queue at the scene; easy to operate; information such as train times, arrival time, and information on the remaining tickets can be seen at a glance;

Bad download certificate, registration process is cumbersome; it takes 15 minutes to pay with online banking or UnionPay; it is not suitable for online payment of ticket certificates on non-private computer installations.

Telephone booking has a time limit

Compared with online booking, the way to book tickets is more traditional. After booking, the public is required to pay the ticket at the designated time.

Yesterday, the reporter dialed the telephone booking hotline 95105105, voice prompts to buy tickets and then transferred to the booking system.

When booking a ticket by telephone, the citizen must enter the area code of the city where the station is located and the station where the station is located. After selecting the area code, you need to select the station, the date of the ride and the time of the journey. (If you enter the Beijing area code 010, you need to select the station as Beijing South Railway Station, Beijing West Railway Station, Beijing Railway Station), and then the system will report the number of trains that meet the ticket booking requirements.

In the process, the citizens who purchase the tickets need to choose one according to the listed trains and determine the number of seats and the number of sheets purchased. Since there is no ticket available in the selected train when the train broadcasts, the system prompts to jump back to the input area code to select the train after no ticket.

After repeating this twice, the reporter finally booked a train ticket. The system prompts that it needs to be before 23 o'clock on the day (after 12 o'clock, the ticket must be picked up before 12 o'clock, the ticket is invalid), and the valid certificate can be used to get to the train station or The sales outlets will pick up the tickets. The entire booking process lasted 10 minutes.

Excellent do not need to queue at the scene; no online banking is required.

In the 12 hours after the booking is made, you must go to the city to book the ticket to pick up the ticket; all the information needs to be selected by voice prompts, the operation is cumbersome; you must know the city area code when you book the ticket; you can not know the remaining ticket information.

Window ticket purchase

Still preferred

Although online booking and telephone booking methods have been recognized by more and more citizens, it is still the first choice for most people to queue up for tickets.

Choose the train station ticket outlet or the sales outlet to queue up for ticket purchase, you can directly communicate with the ticket seller and choose the appropriate train to complete the ticket purchase.

You can face-to-face with manual consultation.

It is not necessary to queue up time and time, and there is no guarantee of a ticket. (First Travel Network)

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