When mentioning the travel experience with the group during the National Day, Mr. Sun, the resident of the Wendeng City Administration Committee, was a fire. He originally wanted to arrange his parents to go out to travel with filial piety. As a result, the two old people suffered a lot of crimes. "committed to...

When mentioning the travel experience with the group during the National Day, Mr. Sun, the resident of the Wendeng City Administration Committee, was a fire. He originally wanted to arrange his parents to go out to travel with filial piety. As a result, the two old people suffered a lot of crimes. “Committed to three-star accommodation, it was only after the arrival that I found the guest house.” When Mr. Sun found the travel agency’s request for a statement, the other party said that “the sign on the door of the guest house is three stars”.

During the National Day, Mr. Sun wanted to do his filial piety, so he helped his parents choose a travel agency and signed up for the two-day tour of Qingdao, Lushan and Huangdao organized by the agency. When signing the contract, the travel agency promised to stay in the standard room of the three-star hotel in downtown Qingdao at night. Unexpectedly, on the first night of the tour, the tour guide actually arranged for the two old people to live in a guest house in the suburbs of Qingdao. "The room was full of musty smell, the quilt was broken, and there was a hot hole in the sheets. My parents didn't fall asleep all night." Mr. Sun said angrily.

"I knew this before, saying nothing to travel!" After returning home, the two old people will encounter Mr. Sun. Originally wanted to let the two old people distracted, I did not expect parents to have a stomach. On October 8th, Mr. Sun, who was mad, found the head of the travel agency to discuss. Unexpectedly, the person in charge of the travel agency turned out to be extremely cold. They said that they couldn’t control it. They also argued that "the card on the guest house is marked with three stars." In desperation, Mr. Sun came to the Wendeng City Consumers Association, and asked the staff for help.

After accepting the dispute, the staff of the Sakaguchi Consumers Association immediately contacted the travel agency according to the travel contract provided by Mr. Wang. After understanding the relevant situation, the travel agency was asked to send the qualifications of the rented hotel and related contracts to the Sakaguchi Consumers Association. The head of the travel agency immediately apologized for this and explained that there were a lot of people traveling during the Golden Week, which exceeded the travel agency's plan, which caused some consumers to live in a different hotel. The guest residence of Mr. Sun did not reach the guest house. 3 star standard, and expressed willingness to compensate Mr. Sun. In the end, under the mediation of the staff of the Consumer Association, the travel agency agreed to compensate the loss of 200 yuan and expressed its apology again.

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